Last updated: August 2026

These terms apply when you buy access to Working Well Club, an online course, workshop, workshop replay, digital resource or other educational product from Rachael Welford Ltd.

We've tried to make them as clear as possible so you know what you're buying, what you can expect from us and what we ask from you in return.

By purchasing one of our courses, workshops or digital products, you agree to these terms.

Nothing in these terms affects your legal rights as a consumer.

Who we are

Rachael Welford Ltd provides coaching, EFT, workshops, training, events and educational resources relating to wellbeing, personal development and running a wellbeing business.

You can contact us at:

Email: [email protected]

If you have a question about something you've purchased, please get in touch and we'll do our best to help.

What these terms cover

These terms apply to digital and educational products sold by Rachael Welford Ltd, including:

Online workshops.

Workshop replays.

Online courses, memberships and training programmes.

Workbooks and guides.

Templates and spreadsheets.

Recorded classes or training.

Live online workshops where digital materials or recordings are also provided.

Any other digital products clearly stated to be covered by these terms at the point of purchase.

Separate terms may apply to 1:1 coaching, EFT sessions, memberships, corporate work, retreats or in-person events.

Before you buy

Please read the information on the relevant sales or checkout page before purchasing.

We will explain what is included in the product, the price, whether it is live or recorded, any relevant dates and, where appropriate, how long you will have access.

It is your responsibility to make sure the product is suitable for what you're looking for before purchasing.

If something isn't clear, please email us before buying.

Your access

Where a course, workshop replay or digital resource is available immediately, you will normally receive access after your payment has been successfully processed.

Some products may have a specific access period. If this applies, it will be explained on the sales page, checkout page or in the information you receive after purchasing.

Please make sure the email address you use when purchasing is correct.

If you haven't received your access details, check your junk or spam folder first and then contact us at [email protected].

Live workshops

Some workshops may be delivered live online.

The date, time and platform will be provided before you purchase.

Please make sure you are available at the stated time if you want to attend live.

Where a replay is included, this will be stated on the sales page or booking information.

If you cannot attend the live session but a replay is included, you will still receive access to the replay. Missing the live session does not automatically mean you are entitled to a refund, although your statutory cancellation rights will always apply.

Prices and payment

The price shown at checkout is the price you will pay, unless there has been an obvious pricing error.

Payment must be made using one of the payment methods available at checkout.

Where a payment plan is offered, you are agreeing to make all payments included within that plan.

A payment plan is a way of paying the full price in instalments. It is not a monthly subscription that can simply be stopped because you no longer wish to continue with the course.

If a payment fails, we may contact you to arrange payment and may temporarily suspend access until the account is brought up to date.

Your right to cancel

If you are purchasing as a consumer online, you will usually have a legal 14-day cancellation period from the date the contract is made.

Different rules apply where you ask us to provide digital content or begin delivering a service during that cancellation period.

Immediate access to digital content

Many of our workshops and digital products give you immediate access to things such as:

Workshop replays.

Videos.

Workbooks.

Spreadsheets.

Templates.

Downloadable resources.

Online course materials.

Where you ask us to give you immediate access to digital content, we will ask you to expressly agree to the digital content being supplied straight away and acknowledge that you will lose your 14-day right to cancel once supply of that digital content begins.

This is why you may see a checkbox at checkout asking you to confirm that you want immediate access.

If we do not obtain the required agreement and acknowledgement from you, your cancellation rights may continue.

Live workshops and services

If you purchase a live workshop or another service that takes place within your 14-day cancellation period, we may ask you to confirm that you would like us to begin providing that service before the cancellation period ends.

If you later cancel during the 14-day period after the service has started, you may be required to pay a reasonable amount for the part of the service already provided.

If the service has been completed in full during the cancellation period at your request, and you acknowledged beforehand that completing the service would mean losing your right to cancel, your cancellation right may end once the service has been fully delivered.

Refunds

Once digital content has been supplied following the consent described above, we do not normally offer refunds simply because you:

Changed your mind.

No longer have time to complete the course.

Didn't watch the workshop.

Decided the product isn't relevant to you anymore.

Forgot you had purchased it.

Didn't implement the material.

However, this does not remove any rights you have under UK consumer law.

Digital content must meet the legal standards that apply to it, including being as described, of satisfactory quality and fit for purpose where those requirements apply.

If you believe something you have purchased is faulty, materially different from what was advertised or you are otherwise entitled to a remedy under consumer law, please contact us at [email protected].

We would much rather sort out a genuine problem than have you sitting there silently swearing at us :-)

If we cancel or change something

Occasionally we may need to change the date, time, format or delivery of a live workshop because of illness, technical problems or circumstances outside our reasonable control.

Where possible, we will give you as much notice as we can.

Depending on the circumstances, we may:

Reschedule the session.

Provide an alternative session.

Provide a recording or equivalent material where appropriate.

Offer another reasonable solution.

If we cancel something completely and cannot provide the product or service you paid for, we will provide an appropriate refund.

Minor changes may occasionally be made to course materials to update, improve or correct them.

Your responsibility for technology

You are responsible for having suitable internet access, equipment and software to access the course or workshop.

We cannot be responsible for problems caused by your own internet connection, device, software or other technology outside our control.

If the problem is on our side, please let us know and we will make reasonable efforts to restore your access or provide another way for you to access the material.

Personal use only

Unless we specifically agree otherwise in writing, everything you purchase is licensed to you for your own personal or business learning.

Please don't share your login details, course access or paid materials with other people.

One purchase equals access for one person unless the product clearly states otherwise.

If a colleague, friend, team member or someone else would like access, please ask them to purchase their own copy or contact us about team access.

Intellectual property

The materials included in our courses, workshops and digital products belong to Rachael Welford Ltd or are used by us with permission.

This includes things such as:

Videos and recordings.

Workshop slides.

Written course content.

Workbooks.

Exercises.

Templates.

Pricing tools.

Spreadsheets.

Frameworks.

Graphics.

Audio recordings.

You are welcome to use the materials to support your own learning and your own business.

You must not copy, reproduce, sell, licence, distribute or republish our materials as your own product.

You must also not upload paid materials publicly, share them in membership groups, distribute copies to other practitioners or use substantial parts of our training to create a competing course, workshop or resource.

Basically, use the stuff. Learn from it. Make it useful.

Just don't nick it and sell it as your own.

Recordings

Some live workshops or training sessions may be recorded.

Where this applies, we will let participants know.

Please do not record, copy, livestream or distribute our workshops without written permission from Rachael Welford Ltd.

If you participate verbally or on camera during a session that is being recorded, we will handle any personal information in accordance with our Privacy Policy.

Educational information

Our courses and workshops are designed for education, learning and personal or professional development.

They are not a substitute for personalised professional advice.

Some workshops may cover topics such as:

Wellbeing.

Stress and burnout.

EFT tapping.

Mental health.

Business.

Pricing.

Cash flow.

Marketing.

Corporate work.

The information provided reflects Rachael's training, experience, business practices and personal approach.

You are responsible for deciding how, whether and when you apply that information to your own circumstances.

Financial, tax and business information

Some workshops may discuss pricing, tax, National Insurance, pensions, savings, cash flow, business costs or other financial topics.

Rachael Welford Ltd is not acting as your accountant, tax adviser, financial adviser or solicitor.

Examples, percentages and calculations used within workshops are for educational purposes and may not apply to your individual circumstances.

Tax rules, financial circumstances and business structures vary from person to person, so please seek appropriate advice from an accountant, financial adviser, solicitor or other qualified professional where necessary.

Health and wellbeing information

Courses discussing stress, burnout, EFT, wellbeing or mental health are educational and are not intended to diagnose or treat a medical or mental health condition.

If you are concerned about your physical or mental health, please seek appropriate support from a qualified healthcare professional.

Results

We cannot guarantee a particular result from purchasing or completing one of our courses or workshops.

For example, we cannot guarantee that you will:

Increase your income.

Gain new clients.

Secure corporate work.

Increase your prices successfully.

Grow your business.

Avoid burnout.

Achieve a particular financial or personal result.

We'll give you the information, tools and exercises we've promised.

What happens after that will depend on lots of things outside our control, including your circumstances, business, market and what you choose to do with what you've learned.

Your behaviour during live sessions

We want our live workshops and courses to be enjoyable and respectful for everyone attending.

We may ask someone to leave a live session if they are abusive, discriminatory, threatening, deliberately disruptive or behaving in a way that seriously affects other participants.

Where appropriate, we will try to resolve issues fairly before taking this step.

Our liability

We will provide our courses, workshops and digital products with reasonable care and skill.

We are not responsible for losses caused by circumstances outside our reasonable control or by decisions you make based on the educational information provided.

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limits your statutory rights as a consumer.

Privacy

We will use your personal information in accordance with our Privacy Policy.

This includes information needed to process your purchase, provide access, communicate with you about what you have bought and deliver the service.

You can read our full Privacy Policy on our website.

Complaints and problems

If something has gone wrong, please contact us first.

We genuinely want to sort problems out where we can.

Email:

[email protected]

Please include your name, the product you purchased and a short explanation of the problem.

Changes to these terms

We may update these terms occasionally, for example if our products, systems or legal obligations change.

The terms that applied when you purchased your product will normally continue to govern that purchase unless a change is required by law or is clearly beneficial to you.

The latest version will always be available on our website.

Governing law

These terms are governed by the laws of England and Wales.

If you are purchasing as a consumer, nothing in these terms removes any mandatory legal protections you are entitled to because of where you live.

Contact us

If you have any questions about these terms before or after purchasing, please contact:

Rachael Welford Ltd

Email: [email protected]